Service Level Agreements
Premium Class Support
Skyrix Customer Support offers qualified assistance with all service requests regarding Skyrix's product line. All requests are handled fast, reliable, and solution-centered.
Our service and support teams have the technical know-how and the necessary practice knowledge from a multitude of Linux projects, in order to support also in unforeseeable situations fast and competently.
Swift Service and Quality Assurance
Arrange with us for a service level that is up to your marks to ensure proper operation as well in an unpredictable situation.
We offer the following layered service levels:
| Attribute | Standard | Professional | Preferred |
|---|---|---|---|
| E-mail or phone incident inclusive | 5 | 10 | 10 |
| Availability (Mon-Fri, excl. national holidays in Germany) | |||
| Response time | max. 24 hours | max. four hours | max. two hours |
| Support of InstantOGo and ZideLook | x | x | x |
| Support of 3rd party software | - | x | x |
| Fault isolation / debugging via remote login | - | x | x |
| Covers data integration related topics | - | - | x |
Handling of service requests with top priority, individual response times, extended availability (up to 24 hours x 365 days), assignment of individual rep, on-site support and more individual support services available on request
Contact
Get in touch and give us a call: +49 391 6623 200 or drop us an email to sales@skyrix.com
What's Hot
Sep 27, 2007
Instant OGo 2.2 Plus has been released. The Complete Solution - Collaboration Server and Outlook Trial. It offers more flexibility with remote mailbox consolidation, many improvements and bugfixes as well as a preinstalled ZideLook test drive.
June 20, 2007
ZideLook 2.1 has been released. The new version of the Outlook Connector for OpenGroupware offers scheduler enhancements and bugfixes.
April 17, 2007
Lueftner Coach & Incoming, one of the most popular travel organizations in Austria, decided to use a groupware server based on Instant OGo ASE for teamworking between headquaters.