Service Level Agreements
Premium Class Support
Skyrix Customer Support offers qualified assistance with all service requests regarding Skyrix's product line. All requests are handled fast, reliable, and solution-centered.
Our service and support teams have the technical know-how and the necessary practice knowledge from a multitude of Linux projects, in order to support also in unforeseeable situations fast and competently.
Swift Service and Quality Assurance
Arrange with us for a service level that is up to your marks to ensure proper operation as well in an unpredictable situation.
We offer the following layered service levels:
| Attribute | Standard | Professional | Preferred |
|---|---|---|---|
| E-mail or phone incident inclusive | 5 | 10 | 10 |
| Availability (Mon-Fri, excl. national holidays in Germany) | |||
| Response time | max. 24 hours | max. four hours | max. two hours |
| Support of InstantOGo | x | x | x |
| Support of 3rd party software | - | x | x |
| Fault isolation / debugging via remote login | - | x | x |
| Covers data integration related topics | - | - | x |
Handling of service requests with top priority, individual response times, extended availability (up to 24 hours x 365 days), assignment of individual rep, on-site support and more individual support services available on request
Contact
Get in touch and give us a call: +49 391 6623 200 or drop us an email to sales@skyrix.com
What's Hot
Instant OGo 2.2 Plus has been released. The Complete Solution - Collaboration Server and Outlook Trial. It offers more flexibility with remote mailbox consolidation, many improvements and bugfixes.
Lueftner Coach & Incoming, one of the most popular travel organizations in Austria, decided to use a groupware server based on Instant OGo ASE for teamworking between headquaters.